Terms and Conditions
OUR POLICY
We firmly believe in helping our customers as far as possible, and therefore have a liberal customer policy.
RESOLUTION OF CONCERNS
Please email any concern to balmaadi@gmail.com.
If the concern is regarding the taste/quality/ingredients of our products, we will make suitable efforts to help resolve the complaint.
If you think you have received the food items in an unsatisfactory condition or if the packaging is tampered with or damaged before delivery, please email us at balmaadi@gmail.com with your Order Number & relevant photographic evidence within 24 hours of the package being delivered to you/your address. We will share the pictures of the shipment and individual pictures of the boxes with the courier partner for resolution. If the claim is genuine as found by us and the Courier Partner, we will issue a refund for the amount pertaining to the unsatisfactory shipment.
If unfortunately you have to cancel an order, please email us at balmaadi@gmail.com If you cancel your order before your food items have been shipped, we will refund the entire amount. However, once the order has been shipped (that is, it has been handed over to the courier partner), we will not be in a position to address any cancellation requests. You will appreciate that these are speciality food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
All images on the website are for representative purpose. Due to change in seasons and temperature, raw materials used and method of cooking and photographic light, the end product might vary slightly.
SHIPPING & DELIVERY POLICY
Balmaadi is committed to deliver your order with good quality packaging within given time frame.
To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only and to the specific geographies serviced by them. . We ship throughout the week during normal working hours except Saturday/Sunday/Public holidays (which are excluded to prevent the lag in shipments).
We currently do not levy any service charge.
Orders are dispatched within 1-2 working days post the receipt of the order and depending on availability of the fresh product. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In order to avoid disappointment, we will not accept orders that need to be delivered to any pin code not serviced by our reputed courier partners.
Please note that the delivery timing depends on a number of factors like: weather, unforeseen events, traffic conditions and other special events. However, we will always endeavour to complete the delivery as early as possible and keep you updated in case of any changes. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
In addition to the product itself, there are additional services provided to ensure a convenient and efficient overall experience. These include secure packaging that ensures safe delivery; our help desk that ensures 100% resolution of your queries, an operational backbone that facilitates the sourcing, shipping and movement of products from remote locations to your doorstep. Therefore, an additional service charge is charged to you. The price displayed on the website is a special e-commerce price which is inclusive of the service charge for the products being delivered to you.
Shipping Charge:
We deliver all products fresh and direct from our office at Chennai. We use only the best available courier partners. We do not charge any shipping charges currently.
REFUND POLICY
Please email any concern to balmaadi@gmail.com
If the concern is regarding the taste/quality/ingredients of our products, we will make suitable efforts to help resolve the complaint.
If you think you have received the food items in an unsatisfactory condition or if the packaging is tampered with or damaged before delivery, please email us at balmaadi@gmail.com with your Order Number & relevant photographic evidence within 24 hours of the package being delivered to you/your address. We will share the pictures of the shipment and individual pictures of the boxes with the courier partner for resolution. If the claim is genuine as found by us and the Courier Partner, we will issue a refund for the amount pertaining to the unsatisfactory shipment.
If unfortunately you have to cancel an order, please email us at balmaadi@gmail.com If you cancel your order before your food items have been shipped, we will refund the entire amount. However, once the order has been shipped (that is, it has been handed over to the courier partner), we will not be in a position to address any cancellation requests. You will appreciate that these are speciality food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
All images on the website are for representative purpose. Due to change in seasons and temperature, raw materials used and method of cooking and photographic light, the end product might vary slightly.
PRIVACY POLICY
Pvt Limited is the operator and licensee of www.balmaadi.com ("Website") can be contacted by e-mail at balmaadi@gmail.com. The protection and security of your personal information is one of our top priorities. This online Privacy Policy discloses information practices for this Website and subscriber / membership based services ("Services") including the type of information being collected, method of such information collection, use of such information and sharing of such information with third parties.
By using this Website you agree to accept the terms of this Privacy Policy as well as the Website's Terms of Use. By accessing or using this Website you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both, users who visit the Website but do not transact business on the Website ("Users") as well as users who are registered and are authorized by the Website to transact business on the Website ("Members").
"Personal Information" refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number and credit card information.
PLEASE READ THE FOLLOWING TERMS OF OUR PRIVACY POLICY
PERSONAL INFORMATION THAT MAY BE COLLECTED
www.balmaadi.com shall collect and store any information that you may provide on our Website. To enable you to become a member or subscriber of our Websites we need to have your basic Personal Information. Apart from this, when you visit our site, our systems collect details about your computer's personal information like your IP address. Please note that your IP address does not identify you personally.
No use or Services available on this Website are directed towards children. and/or www.balmaadi.com does not knowingly collect Personal Information from children or sell of its products to children.
USE OF INFORMATION COLLECTED
The Company owns all the information collected via the Website. As applicable, the information collected by the Company shall be used to contact you about the Websites and Website related news and Services available on the Websites; monitor and improve the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; update you on all the special offers available on the Website and provide you with a better shopping experience.
Please note that when you place an order, some of your Personal Information will be passed on to the others who shall need to have access to some Personal Information like courier companies, credit card processing companies, vendors etc. to enable them and and/or www.balmaadi.com perform their duties and fulfill your order requirements.
The Company does not allow any unauthorized persons or organization to use any information that and/or www.balmaadi.com may collect from you through these Websites.
In the event the Company is required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which may be without notice to you.
Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist to provide you with uninterrupted service. and/or www.balmaadi.com do not use cookies to save Personal Information for outside uses.
As you browse www.balmaadi.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.
The Company may share collective information such as demographics and Website usage statistics with our sponsors, advertisers or other third parties (such third parties do not include the Company`s marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information.
This Website may contain links which may lead you to other Websites. Please note that once you leave our Website you will be subjected to the Privacy Policy of the other website and this Privacy Policy will no longer apply.
BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY, THE COMPANY RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME.
If you have any questions about this Privacy Policy, please feel free to through our Website or write to us at customercare@.com.
OUR POLICY
We firmly believe in helping our customers as far as possible, and therefore have a liberal customer policy.
RESOLUTION OF CONCERNS
Please email any concern to balmaadi@gmail.com.
If the concern is regarding the taste/quality/ingredients of the food product, we will refer the issue to the concerned producer and make suitable efforts to help resolve the complaint.
You will appreciate that these are speciality food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
SHIPPING & DELIVERY POLICY
Balmaadi is committed to deliver your order with good quality packaging within given time frame.
To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only and to the specific geographies serviced by them. . We ship throughout the week during normal working hours except Saturday/Sunday/Public holidays (which are excluded to prevent the lag in shipments).
We currently do not levy any service charge.
Orders are dispatched within 1-2 working days post the receipt of the order and depending on availability of the fresh product. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In order to avoid disappointment, we will not accept orders that need to be delivered to any pincode not serviced by our reputed courier partners.
Please note that the delivery timing depends on a number of factors like: weather, unforeseen events, traffic conditions and other special events. However, we will always endeavour to complete the delivery as early as possible and keep you updated in case of any changes. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
TERMS AND CONDITIONS
This site www.balmaadi.com is owned and maintained by Pvt Ltd. The information, software, products, and services included in or available through the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services may include inaccuracies or typographical errors. Changes are periodically made to the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services and to the information therein.
Vettaikkorumagan Agri Service Pvt. Ltd.and/or its respective suppliers may make improvements and/or changes in the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services at any time.
Advice received via the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
Vettaikkorumagan Agri Service Pvt. Ltd.and/or its respective suppliers make no representations about the suitability, reliability, availability, timeliness, lack of viruses or other harmful components and accuracy of the information, software, products, services and related graphics contained within the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind. Vettaikkorumagan Agri Service Pvt. Ltd.and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, title and non- infringement.
This site may contain links to other web sites operated by third parties ("linked sites"). You acknowledge that, when you click on a link to visit a linked site, a frame may appear that contains the Vettaikkorumagan Agri Service Pvt. Ltd.logo, advertisements and/or other content selected by Pvt Ltd. You acknowledge that Vettaikkorumagan Agri Service Pvt. Ltd.and its sponsors neither endorse nor are affiliated with the linked site and are not responsible for any content of any linked site or any link contained in a link site, or any changes or updates to such sites. You also acknowledge that Vettaikkorumagan Agri Service Pvt. Ltd.is providing these links to you only as a convenience.
You specifically agree that Vettaikkorumagan Agri Service Pvt. Ltd.shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through an Vettaikkorumagan Agri Service Pvt. Ltd.site/service. You specifically agree that Vettaikkorumagan Agri Service Pvt. Ltd.is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another's rights, including intellectual property rights. You specifically agree that Vettaikkorumagan Agri Service Pvt. Ltd.is not responsible for any content sent using and/or included in an Vettaikkorumagan Agri Service Pvt. Ltd.site/service by any third party.
In no event shall Vettaikkorumagan Agri Service Pvt. Ltd.and/or its vendors be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services, with the delay or inability to use the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services, or otherwise arising out of the use of the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services, whether based on contract, tort, negligence, strict liability or otherwise, even if Vettaikkorumagan Agri Service Pvt. Ltd.or any of its suppliers has been advised of the possibility of damages. Vettaikkorumagan Agri Service Pvt. Ltd.does not endorse in anyway any advertisers/ contents of advertisers on its webpages. Please therefore verify the veracity of all information on your own before undertaking reliance and actioning thereupon. Vettaikkorumagan Agri Service Pvt. Ltd.shall not be responsible nor liable for any consequential damages arising on account of your relying on the contents of the advertisement.
This agreement is governed by the laws of Republic of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Mumbai, Maharashtra, India in all disputes arising out of or relating to the use of the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services. Use of the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold Pvt Ltd, its subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services.
Vettaikkorumagan Agri Service Pvt. Ltd.reserves the right to disclose any personal information about you or your use of the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services, including its contents, without your prior permission if Vettaikkorumagan Agri Service Pvt. Ltd.has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of Vettaikkorumagan Agri Service Pvt. Ltd.or its affiliated companies; (3) enforce the terms or use; or (4) act to protect the interests of its members or others. Vettaikkorumagan Agri Service Pvt. Ltd. performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Vettaikkorumagan Agri Service Pvt. Ltd.'s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services or information provided to or gathered by Vettaikkorumagan Agri Service Pvt. Ltd.with respect to such use. if any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Vettaikkorumagan Agri Service Pvt. Ltd.with respect to the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Vettaikkorumagan Agri Service Pvt. Ltd.with respect to the Vettaikkorumagan Agri Service Pvt. Ltd.sites/services.
